Shipping and Delivery
What if the merchandise order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date.
We will need to confirm with you that the shipping address you provided was correct. We will also request that you double check with your local delivery post office to try locating the lost order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customers address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." Keep in mind that if tracking information states an order was delivered to you, any replacements would have to be at your expense. Otherwise we will investigate to work towards a solution.
My merchandise order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed or refused/returned by you, the customer. Should this occur we will inquire to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been returned by you, or had an incorrect address originally provided.
Where are merchandise order returns sent? What is your refund policy?
Our return policy last 21 days. If 22 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange for the same product. To be eligible for a (merchandise refund) return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Prior to returning any item please note - Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited. Because each item is printed to order, you are not eligible for a refund for a shipment returned to sender unless the order is damaged in transit.)
The best efforts are done to package your order so that it arrives in perfect condition. We utilize UPS/FedEX/DHL/USPS delivery services. We cannot control their mail processing and delivery operations. Please note: They have processes in place to address any transit (possible package damage during their watch) issues.NOTE: For commissioned artworks there are no refunds after the final payment is received (see Design Your Art - Commission Agreement Term and Conditions for further details).
My merchandise was received damaged, what now?
If something arrives damaged, send a photo of the damaged goods along with a brief description through the Contact form on this website. After we review the issue we will send you return instructions. Should the damages be on our end, we'll gladly send a replacement at no cost to you. NOTE: For commissioned artworks there are no refunds after the final payment is received (see Design Your Art - Commission Agreement Term and Conditions for further details).
How long do I have to submit a claim for a merchandise return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 21 days after the product is received. For packages lost in transit, all claims must be submitted no more than 21 days after the estimated delivery date.
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